FAQ
How do I start the process?
We welcome you to browse our product page to get your party started! When you find items you are interested in, please inquire through the “contact us” tab. You will be asked to provide your name, contact, event date/location, and items interested. Once the inquiry is sent, you will receive an email from us within 24-48 hours.
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I just have a few questions, but no event date/time.
Please contact us through email, info@prettylittlerentals.com, or you can provide an estimated date in the “contact us” tab to begin conversation.
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How far in advance should I reserve/place my order?
We recommend reserving items as soon as possible to ensure availability. If your event is in the near future, please inquire and we will be happy to check availability and alternative options if needed.
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What is the payment method?
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The invoice will be sent to customer via QuickBooks. Payment methods include Pay Pal, Zelle, Apple Pay, Venmo, debit card and credit card (with a 3% credit card fee).
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When is payment due?
A 25% deposit is required to secure your rental. The remaining balance is due 30 days prior to event date. You will receive a 7 day notification prior to the 30 day due date. If the payment is not received, the deposit and rental will be forfeited.
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What happens if I need to cancel my order?
If your order is cancelled 30+ days prior to your rental date, you will receive a full refund within 7 business days. If a cancellation is made within14-29 days prior to your rental date, 50% of the total charge will be refunded within 7 business days. If a cancellation is made within 13 days of your rental date, you will receive no refund.
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Do you offer pick-up, drop off or delivery?
At this time, we are not offering delivery. Pick up and drop off time/dates are flexible and will be discussed at time of inquiry.
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Where are you located?
Pick-up and drop-off location is in Abingdon, MD, off of interstate 95. Specific location will be given at time of inquiry.
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