How can I see your collection?
Most of our inventory is catalogued on our website under the collection page for easy, at-home browsing. Collect your favorite pieces by utilizing our Wishlist application. E-mail your Wishlist to us and we will provide you with a quote to get you started. Alternatively, we would love to meet with you in person at our showroom where you can view some of our pieces and we can discuss your event in detail. Our showroom is open by appointment only. Please contact us to schedule your first free consultation.
How do I reserve my items?
Once you have secured your event date and venue, contact us with information along with the rental items you are interested in! Take some time to look through our online inventory and then shoot us an e-mail or give us a call!
Once we receive your request, we'll provide a quote for your review, and an invoice upon approval. We require a non-refundable 50% deposit along with a signed rental agreement and credit card on file in order to reserve rental items for your event. The balance is due 21 days prior to the event date.
When should I reserve my items?
All of your pieces are one of a kind, so please reserve as early as possible! We recommend reserving items at least 6 months in advance. To accommodate a rush rental order, we charge an additional twenty percent (20%) of the total rental balance. Orders reserved within three (3) weeks of the event date shall be paid in full at the signing of this rental reservation agreement.
What are your rental rates?
Items are priced individually, giving you the opportunity to mix and match all of your favorite piece!
How does payment work?
A 50% non-refundable deposit is required to reserve your items. The remaining balance is due at least 21 days prior to the event. On short notice orders (less than 3 weeks), payment is required in full.
Please understand that rental items will be reserved only upon receipt of valid payment & signed rental contract. The signed rental contract must be returned at the time the deposit is placed.
How do I get this gorgeous stuff to my event? Do you deliver?
Yes, we do! Delivery and pickup service is based on time, mileage and fuel traveling to and from venue. Please contact us for a quote.
CAN I PICK IT UP MYSELF?
You are welcome to pick up and return orders for no additional fee. Some restriction apply to extra-large items, overtly fragile pieces, or large orders. Customers are responsible for ensuring that items will fit safely and securely in their vehicle to prevent damage. Customers are responsible for providing their own transportation materials (plastic tarps, blankets, straps etc.)
Customers are responsible for loading and unloading items in and out of vehicle.
Am I allowed to change my order after it is placed?
Changes to the rental reservation agreement may be made up to (1) week prior to the event providing they are available. Please be mindful when you choose a piece, I mark it as unavailable for other clients and their events. All changes must be made in writing and signed by PLR and the client.
How long is the rental period?
the rental period for any of our pieces is up to 48 hours. this includes one full day for the event itself, and if needed, the day before and after for delivery/pick-ups. Items being left overnight must be stored indoors.
Longer rental periods are possible as long as our pieces aren't reserved for another event. Let us know what you need and we will do our best to accommodate!
Do you have a cancellation policy?
If your event is cancelled for any reason, the reservation retainer securing your favorite rental pieces is non-refundable. Prior to 60 days of a scheduled rental reservation event date, you may cancel your rental reservation contract and not be responsible for the remaining balance. The payment of the rental reservation retainer fee is non-refundable at any time. Cancellations for any reason after 60 days prior to a client's event date require the final balance to be paid in full, despite your event cancellation.
Do you offer staging services?
Yes! If you require assistance to set up your rental items for your event, we charge 50% of the total rental invoice. Staging services include manpower to place all rented pieces, including set up of decorative elements, as well as hanging items that require it. We will also remove and pack up all items at the conclusion of your event for an additional charge.
What happens if something is damaged or lost?
We understand that accidents happen. Upon signing a contract, Pretty Little Rentals will require both a valid credit card and drivers license to keep on file. In the event that a piece is broken or beyond repair or missing, we charge a replacement fee which is 3 times the rental rate.